As Reception you provide an efficient and professional reception and provide general administrative support to other departments. As Reception you are the first point of contact for our customers and it is essential you have excellent customer service skills.
First point of contact. Meet and greet visitors to the complex
Answer calls politely, quickly and efficiently using Avaya telephone system.
Updating and maintaining the databases
All relevant administrative duties
Ensure reception notices and leaflets are kept current and up-to-date
Ensure coach drivers receive their incentive vouchers
Provide administrative support to Managers / Concessions
Confidently make announcements as required using PA/Tannoy system andover the radio
Assist with customer queries
Keeping the reception areas clean and tidy at all times
Work extra hours for events or to cover absence.
Action any other ‘reasonable’ duties required by senior management
Concession mill figures – as required.
Hiring out of wheelchairs, reserving as necessary.
Monitor emails and action/distribute as appropriate.
Design and print signs for departments/concessions as required.
To proactively encourage sales through excellent customer service and creating a culture which puts the customer first. Working as a team to ensure the highest retail standards are maintained throughout the store resulting in maximised profits.
Main Areas of Accountability
To create an enjoyable shopping experience for all customers through an approachable, helpful and knowledgeable service. Always putting the customer first.
To build rapport with customers, developing relationships and encouraging customers to return to Bonmarche.
Be commercially aware with active selling for customers to maximise sales and offer friendly and professional advice where appropriate.
To actively promote bonus club and multi-channel opportunities to all customers in order to achieve store and Company targets.
To be involved in store events such as PR opportunities and events as and when required.
To implement and maintain Bonmarches’ high retail standards and visual merchandising standards throughout the store. Actively replenishing product in all areas, ensuring Company standards of display and presentation are followed.
To adopt a flexible approach to meet the needs of the Business, seeking and providing support when required.
To communicate regularly with Line Manager and colleagues to work effectively as part of a team. Attend store meetings in order to share knowledge and ideas to drive the business forward.
To seek opportunities to develop and to learn from past experiences. Actively keeping your personal development plan live with a view to improving future performance.
To demonstrate efficiency and competency in all areas of store operations e.g. till operations, processing delivery, ensuring correct audit procedures are followed.
To adhere to all company regulations regarding Policies, Procedures, Health & Safety and Security.
Sales Colleagues are also expected to carry out other reasonable requests from Management as required in line with the needs of the business.
The above is a broad definition of the job responsibilities. It does not take into account every aspect of the job because of the areas of flexibility which the job holder may be required to perform.
To operate in an open and even handed manner with all colleagues across the business. Treat all who we interact with, with courtesy and respect, treating everyone equally and embracing differences. Encourage everyone to achieve maximum potential and deliver a friendly service
To proactively contribute to teamwork and cross-functional working. To listen to each other and share knowledge enabling us to willingly combine expertise across the business
Behaving with integrity and demonstrating professionalism at all times. To always do what is right.
To take personal responsibility & accountability for actions, constantly striving to improve and exceed expectations ensuring safety and quality are never compromised.
We have an exciting opportunity for the role of Sales Colleague – Oswaldtwistle Mills (22.5 hours) based at Greater Manchester – Oswaldtwistle Mill
If you are interested please do not hesitate to register, complete and application form and upload your CV against the role on firstname.lastname@example.org. Your application will be reviewed and if we feel you have the skill and experience for the needs of the business we will be in touch through e-mail.