Your position within Home & Lifestyle is as our Home & Lifestyle Manager. You will be responsible for the overall operations within the store. Your core responsibility is to drive sales across the store whilst managing and motivating your sales team.
Your Duties (but are not limited to);
Be aware of sales on a daily/weekly basis to ensure they are in line with targets, addressing products not performing and communicating this information to other staff. Monitor, identify and promote slow selling lines to maximise sales potential. Liaising with senior management team on how we can turnover stock.
Manage sales and all aspects of gross profit margin. Managing controllables within the P&L.
Delivering exceptional Customer Service, approaching every customer in your department and encouraging the rest of your team to approach customers to offer help and assistance.
Lead by example and inspire your team to increase sales and ensure efficiency.
Ensuring your team meets or exceeds all KPI’s and targets as set out by the management team.
Develop an understanding of product knowledge of every item in stock in your department. Ensure this information is cascaded to all sales staff.
Follow and be aware of current trends concerning home interiors and design. Ensure stock levels are in line with the trend and demand.
End of day reports on the sales activity / operations of the store.
Ensure that brand standards are maintained at all times, including POS and & third parties (deliveries).
Liaise with Marketing to ensure all POS is current and professionally displayed, maintaining high standards, i.e. no Sellotape is used.
Develop product ranges and monitor the sales activity on ranges to ensure maximum efficiencies/opportunities.
Develop excellent relationships with suppliers/agents via on site meetings, trade shows showroom visits etc. Through these excellent relationships drive deals and discounts on all soft furnishing, ensuring we get the best possible deal.
Develop and maintain excellent relations with management and staff from other stores and departments. Support them with information and guidance where needed.
Ensuring sufficient staffing levels are monitored on the shop floor at all times in order to maintain the high levels of service and approach expected.
Staff undertake their routine duties and conduct themselves in a professional manner.
To ensure the highest standards of sales advice and service are delivered by all team members
Coordinate stock in the warehouse and loading bays. Ensuring safe storage.
Managing back stocks to enable as much stock and ranges are visible on the shop floor.
Control an active stocklist for all products within your department.
Ensure that stock is displayed effectively and stock replenished according to demand, liaise with the Merchandising Manager.
Complete relevant documentation as required. Purchase order forms, invoicing, finance and cash payments are monitored and followed up. All documentation to be passed to the relevant department.
Maintain high standards of health and safety/housekeeping. Report any H&S or security issues immediately.
Respond to customer complaints and comments promptly and in a professional manner.
Participate and embrace all training opportunities presented by the company.
Be proactive and self-motivated.
Have strong verbal and communication skills.
Action any other ‘reasonable’ duties required by senior management
Hours 39 per week over 5 days, Salary dependant on experience.
Email a CV and covering letter to: firstname.lastname@example.org or send to: Diane Calvert, HR Manager, Oswaldtwistle Mills, Colliers Street, Oswaldtwistle, BB5 3DE.
The Edinburgh Woolen Mill – Part Time Weekend Sales Advisor
To provide a supporting role in maximising sales through ensuring deliveries are actioned and stock and visual merchanding standards are maintained throughout the store. In the absence of the management team to be accountable and ensure the smooth and efficient running of the store.
Main Areas of Accountability
Monitors and drives customer first culture in order to maximise sales and create a memorable shopping experience.
Ensures that the team has clear direction and is fully motivated in line with management objectives. Seeks and provides support and guidance where needed.
Plans and manages workload by delegating effectively and always follows up to ensure positive outcome.
Strives to achieve excellent visual merchandising standards in line with company guidelines.
Ability to adopt a flexible approach to meet the needs of the business.
Utilises all available information to ensure that stock control standards are implemented and maintained and replenishment is actioned in line with company directives.
To seek opportunities to develop and to learn from past experiences with a view to improving future performance. Ensure personal development plans are kept live.
To take ownership of any problems as they arise and always seek a satisfactory outcome ensuring Line Management are kept informed.
Communicates confidently and effectively at all levels to share knowledge and ideas to drive the Business forward.
To adhere to all company regulations regarding Policies, Procedures, Health & Safety and Security.
Supervisors should also be prepared to carry out any other reasonable requests from Management.
The above is a broad definition of the job responsibilities. It does not take into account every aspect of the job because of the areas of flexibility which the job holder may be required to perform.
To operate in an open and even handed manner with all colleagues across the business. Treat all who we interact with, with courtesy and respect, treating everyone equally and embracing differences. Encourage everyone to achieve maximum potential and deliver a friendly service
To proactively contribute to teamwork and cross-functional working. To listen to each other and share knowledge enabling us to willingly combine expertise across the business
Behaving with integrity and demonstrating professionalism at all times. To always do what is right.
To take personal responsibility & accountability for actions, constantly striving to improve and exceed expectations ensuring safety and quality are never compromised.