Vacancies at the Mill

Join Our Team

At Oswaldtwistle Mills we are always committed to offering the best customer service. We are looking for dedicated and motivated team members to join our growing business.  

Musbury – Retail Sales Manager (Full time)

 

The Retail Sales Manager is a sales driven individual, responsible for every aspect of the day-to-day supervision of the retail outlets, including sales, staff, rota, stock replenishments, merchandising, resource management, social media, and customer satisfaction. The aim of this role is supportive to the Directors, enhancing customer satisfaction, meeting sales and profitability goals and managing staff effectively, working to our company mission statement and core values.

 

 

The Retail Sales Person will be a sales driven individual, have an outgoing personality with a keen interest in soft furnishings and enjoy engaging with customers and providing service excellence.

 

 

  • Management of retail staff in our outlet stores to meet sales goals and targets by training, motivating, mentoring, and providing regular feedback.
  • Ensure high levels of customer satisfaction through excellent service.
  • Complete store administration including staff rotas and holiday planning and maintain a high level of accuracy with customer orders and communication.
  • Communicate with staff effectively ensuring a good understanding of company mission statement and core values.
  • Ensure stock is replenished and shelves are maintained along with general store tidiness both front of house, storage areas and the outside areas.
  • Maintain compliance with policies and procedures including store security, Health & Safety of customers and employees, Fire Safety etc.
  • Maintain outstanding store condition and visual merchandising and POS standards.
  • Support our social media pages by posting regularly and providing ideas for content.
  • Report on buying trends, customer needs, profits etc.
  • Propose innovative ideas to increase sales and promote the store with an awareness of the company marketing policy with regards to social media and data collection –
  • Conduct personal reviews and regular one to ones with staff to assess training needs and report on performance.
  • Deal with any issues that arise as a result of customer complaints.
  • Be a shining example of well behaviour and high performance.
  • Respond to and report any incidents requiring First Aid.
  • Candidate must have full UK driving license as travel between outlet stores will be required.

 

To apply for this role, please send your CV and covering letter to libby@musburyfabrics.co.uk

 

Musbury – Senior Sales Assistant (Full time)

 

 

The aim of this role is to support the Store Manager to enhance customer satisfaction, meet sales and profitability goals, working to our company mission statement and core values.

 

The Retail Sales Person will be a sales driven individual, have an outgoing personality with a keen interest in soft furnishings and enjoy engaging with customers and providing service excellence.

 

  • Sales orientated and target driven to increase sales through Custom Made orders and upsell opportunities, adopting a sale through ‘building rapport’ approach.
  • Assist customers with all their shopping requirements, providing an efficient service and ensuring transactions run smoothly.
  • Maintain an understanding and excellent knowledge of all products in order to provide advice to customers on the most suitable product to meet their needs.
  • Processing payments and orders
  • Ensuring stock levels are well maintained.
  • Promoting in-store special offers, social media campaigns and data capture
  • Providing customers with product information, pricing, and availability
  • Arranging in store and window displays
  • Handling customer complaints, or communication via Store Manager to resolve complaints efficiently.
  • Awareness of customer and colleague safety, reporting any potential hazards to Store Manager.
  • Candidate must have full UK driving license as travel between outlet stores may be required.

 

To apply for this role, please send your CV and covering letter to libby@musburyfabrics.co.uk